Refund Policy
Your satisfaction is our priority.
30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you are eligible for a refund within 30 days of your original purchase date. To ensure a smooth process, please follow the steps outlined below.
Refund Eligibility & Products
This policy applies to all products purchased directly through our website. To be eligible for a refund, the following conditions must be met:
- Unopened Products: Items must be returned in their original, sealed packaging.
- Opened Products: We accept returns on opened items, provided they have not been substantially used, damaged, or altered.
- Exclusions: Items that are completely empty or have been tampered with are not eligible for a refund.
Step-by-Step Refund Process
To initiate your return and refund, please follow these three simple steps:
- Contact Support: Email our support team at contact@br-zenith.com or call +1 (888) 846-5764 with your Order Number.
- Receive Instructions: Our team will reply within 24 hours with a Return Authorization and the specific shipping address for your return.
- Ship Your Item: Pack the item securely and ship it back to us. We recommend using a trackable shipping service, as the customer is responsible for return shipping costs.
Refund Timeframe & Processing
Once your return is received and inspected, we will process your refund immediately. Refunds are issued to your original method of payment within 3 to 5 business days of receipt. Please note that your bank or credit card issuer may require additional time to post the transaction to your account.
Contact Information
Email: contact@br-zenith.com
Phone: +1 (888) 846-5764